1. The service
Dimond AI provides artificial intelligence tools for ecommerce email, SMS, retention strategy, campaign review, and related business workflows. Features may change as the service develops. We may add, remove, suspend, or update features at any time.
2. Eligibility and accounts
You must be legally able to enter a binding contract and be at least 18 years old to use the service. You are responsible for accurate account information, safeguarding login credentials, and all activity under your account. Notify us promptly if you suspect unauthorized access.
3. Subscriptions, billing, and cancellation
Paid plans are billed in advance on the monthly or annual schedule shown at checkout. Subscriptions renew automatically until canceled. By subscribing, you authorize recurring charges to your selected payment method.
You may cancel at any time through the cancellation method provided in your account or through account support. Cancellation stops future renewals and does not normally create a refund for time already purchased, except where required by law or expressly stated at checkout. Access continues through the end of the paid billing period.
Prices may change for future billing periods. We will provide notice when required by law. Taxes may be added where applicable.
4. AI outputs and customer responsibility
The service uses artificial intelligence. Outputs may be incomplete, inaccurate, outdated, or unsuitable for your situation. You are responsible for reviewing, editing, testing, and approving every output before publication or use.
Outputs are not legal, tax, financial, medical, or other professional advice. We do not guarantee revenue, deliverability, conversion rates, compliance, or any other business result. You remain responsible for your marketing claims, customer communications, data use, platform compliance, and applicable laws.
5. Acceptable use
You may not use the service to:
- violate any law, regulation, contractual duty, or third-party right;
- create deceptive, fraudulent, abusive, discriminatory, or unlawful content;
- send spam or communications without required consent;
- upload malware or interfere with the security or operation of the service;
- probe, scrape, reverse engineer, resell, or misuse the service except where law expressly permits;
- impersonate another person or misrepresent affiliation or endorsement; or
- use content you do not have the right to provide.
6. Your content
You retain ownership of content you submit, including brand materials, prompts, instructions, and files. You grant us a limited, worldwide license to host, process, reproduce, and transmit that content only as needed to operate, secure, support, and improve the service.
You represent that you have all rights and permissions needed for content you submit. You are responsible for that content and for maintaining any backup you require.
7. Our intellectual property
The service, software, interface, branding, documentation, methods, and underlying materials are owned by us or our licensors and are protected by intellectual property laws. Subject to these terms, we grant you a limited, revocable, nonexclusive, nontransferable right to use the service for your internal business purposes during an active subscription.
8. Third-party services
The service may rely on or link to third-party platforms, models, payment processors, websites, and integrations. Their terms and privacy practices govern their services. We are not responsible for third-party services or for changes, interruptions, or losses they cause.
9. Suspension and termination
We may suspend or terminate access if you violate these terms, create risk or harm, fail to pay, or use the service unlawfully. You may stop using the service at any time. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, disclaimers, liability limits, and indemnity.
10. Disclaimer of warranties
To the fullest extent permitted by law, the service is provided “as is” and “as available.” We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, and uninterrupted operation. We do not warrant that outputs will be unique or free from third-party claims.
11. Limitation of liability
To the fullest extent permitted by law, we and our affiliates, personnel, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities. Our total liability arising from or related to the service will not exceed the amount you paid for the service during the three months before the event giving rise to the claim.
Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.
12. Indemnification
You agree to defend, indemnify, and hold harmless us and our affiliates, personnel, licensors, and service providers from claims, damages, losses, liabilities, costs, and reasonable legal fees arising from your content, your use of outputs, your violation of these terms, or your violation of law or third-party rights.
13. Changes to these terms
We may update these terms. If a change is material, we will provide notice as required by law. Continued use after updated terms take effect means you accept them. If you do not agree, stop using the service and cancel before the next renewal.
14. General terms
These terms and any policies referenced in them form the entire agreement regarding the service. If a provision is unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent. We may assign them as part of a reorganization, financing, merger, acquisition, or sale of assets.
15. Governing law and disputes
These terms are governed by the laws applicable where the service operator is established, without regard to conflict-of-law principles. Any dispute must be brought in a court with lawful jurisdiction over the service operator, unless applicable consumer law requires otherwise.
16. Contact
Questions about these terms may be submitted through the account support channel provided within Dimond AI.